
Customer Experience: Why Everything Happens Before the First Interaction
Discover why customer experience is built even before the first contact and how Linkeo supports businesses in attracting and retaining customers from the very first

Discover why customer experience is built even before the first contact and how Linkeo supports businesses in attracting and retaining customers from the very first

Schedule management has become a key performance lever for many professionals. Whether it involves service appointments, recurring meetings, or occasional sales, a poorly organized schedule can quickly become a source of stress, wasted time, and client dissatisfaction. Conversely, a smooth and well-structured schedule improves operational efficiency while offering clients a simple and modern experience. This is the purpose of Planner by Linkeo, a business solution designed to simplify online service bookings, the sale of gift vouchers, and subscription management, all within a single interface. To fully leverage this tool and avoid friction in daily operations, adopting a few best practices is essential. Centralize all bookings for greater clarity One of the main challenges faced by professionals is the multiplicity of booking channels. Between phone calls, emails, social media messages, and in-person requests, it becomes difficult to maintain a clear and up-to-date view of the schedule. This dispersion increases the risk

Commercial prospecting for industrial SMEs has long relied on traditional methods: networks, field sales teams, trade shows, or recommendations. While these approaches remain relevant, they are no longer sufficient in a context where decision-makers research in advance, compare online, and expect concrete proof before any contact. Digital technology is therefore profoundly transforming prospecting by providing visibility, credibility, and measurable efficiency. For over 20 years, Linkeo has been supporting industrial SMEs in this evolution, integrating digital as a real lever for commercial performance tailored to the specificities of their markets. Specific Industrial Challenges Require Structured Digital Prospecting B2B industrial prospecting is characterized by long sales cycles, often technical offers, and decision-making processes involving multiple stakeholders. Digital solutions allow companies to address these challenges by building long-term relationships. Instead of seeking immediate contact, the goal is to be present at the right time with the right message. With a well-designed digital strategy,

Starting your digital journey is first and foremost about laying

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Beyond that beach-ready glow, Bronzage brise d’été offers all the health benefits of sunless tanning. More than eight years ago, owner Johanne Belec called upon Linkeo to build her website and online presence.

Soccer Miami is home to a state-of-the-art indoor soccer field, a popular spot for practice, rentals, group training, and kids’ birthday parties. To kick off

La Edad Prodigiosa Adult Day Care and Recreation Center is here to help Miami-Dade seniors live and thrive into their golden years. To stand out in a competitive sector, owner Katiria Delisle relies on a Linkeo website and boosted online visibility from Google Ads.

Vandal Design is Québec’s leader in car wrapping and specialty graphics for vehicles. Owner Frédéric Vandal sought out Linkeo to help with his website and